Axon Cloud Services Maintenance Schedule

Last Updated: September 11th, 2019

The Axon Cloud Services Maintenance Schedule outlines the preferred windows in which Axon Cloud Services are maintained and may be unavailable to customers. During maintenance, the service is upgraded to provide customers with new features and enhancements. Additionally, maintenance windows are used to update the service to ensure its' security, availability and performance. Updates to the Axon Cloud Services Maintenance Schedule will be posted on this website.

Scheduled Routine Maintenance

Routine maintenance is scheduled on the fourth Tuesday of each month in Pacific Time (PT)* as follows:

DeploymentDay of Week (PT) Pacific Time (PT)* Coordinated Universal Time (UTC)
Australia**

Tuesday

02:00 - 05:00

10:00 – 12:00

Brazil

Tuesday

10:00 - 11:00

17:00 - 19:00

European Union

Tuesday

13:00 - 14:00

20:00 - 22:00

United Kingdom**

Tuesday

2:00 p.m. – 3:00 p.m.

21:00 - 23:00

Canada

Tuesday

4:00 p.m. – 5:00 p.m.

23:00 - 01:00***

United States - Federal Region

Tuesday

17:00 - 18:00

00:00 - 02:00****

United States

Tuesday

9:00 p.m. – 10:00 p.m.

04:00 - 06:00****

* Pacific Time (PT) observes daylight savings. UTC time data is reflective of maintenance windows regardless of daylight savings observation. Refer to UTC to calculate local time of maintenance.
** Maintenance performed on UK and AU a week after the fourth Tuesday of each month
*** Time period includes time on Wednesday in UTC
**** Time period is on Wednesday in UTC

Planned Maintenance

Axon may schedule and plan maintenance windows outside of the time frames detailed in Scheduled Routine Maintenance.

Emergency Maintenance

Patches and emergency releases are used to deliver ad hoc application fixes and are typically seamless to customers. Whenever possible, patches and emergency releases are deployed during off-peak hours and without downtime. Emergency releases are conducted on an as-needed basis and can occur any day of the week.

Axon Device Firmware Updates

Firmware updates and enhancements to Axon Devices are pushed from Axon Cloud Services. Customer interaction is not required. Updates are retrieved, installed and validated during the normal device charging and data transfer process. Firmware updates are systemically rolled out to customers in waves.

Notification of Maintenance

Notification of upcoming routine maintenance is not provided in advance unless there has been a change to the routine maintenance schedule. Approximately one (1) week prior to the routine maintenance, release notes are provided to Evidence.com customer administrators.

If planned maintenance is required, Axon will communicate via email to Evidence.com customer administrators at least one (1) week in advance.

In the event of scheduled routine or planned maintenance that requires customer action (e.g. updating network settings), Axon will communicate via email at least sixty (60) days prior to the maintenance. Please Note: If emergency maintenance that requires customer action is necessary, customers may be notified less than one (1) week in advance.

Change Date
Adjusted Australia region deployment window, added US Federal Region, updated naming convention of Evidence.com to Axon Cloud Services, and generalized Axon camera models to Axon Devices

September 11, 2019

Initial Publication

March 13th, 2018